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Our Team is built on a foundation of the most aggressive, advanced tactics to sell REO properties - Comprehensive REO Services. The key element to Santa Cruz REO Team's success is the high level of customer service we provide.. There is no property too small for our team, and we will go to unlimited effort to move a bank asset. We combine local Santa Cruz County market expertise with the latest technology to get the job done.
You can depend upon Santa Cruz County REO Pros for:
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BPOs. We do reliable, well-documented drive-by or full exterior/interior Broker Price Opinions, with a 24-hour turn-around, if needed. When a listing is assigned, entry into Multiple Listing Services is also completed that same business day, assuring prompt exposure to the markets.
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Electronic Reporting. Whatever your internal or preferred vendor system, we will utilize the full range of technological advances to make your tracking and verifications as “real time” and paperless as possible.
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Access. We will meet appraisers, inspections professionals, and cleaning personnel you designate. Don’t know whom to call? We maintain a list of reputable, reasonably priced services providers and vendors. We will also ensure your peace of mind with on-site quality control that monitors the work.
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Evictions. When you have the added challenge of an occupied property, we will professionally manage the eviction proceedings and provide our own (or work with your) legal counsel to effect the unlawful detainer hearings. If cash-for-keys is the best approach, we will handle the details.
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Utilities payments. We are capitalized to pay for necessary utilities and process the records properly for reimbursement invoicing according to your system, following your requirements.
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Estimates. If repairs or renovations are recommended and authorized, you can depend upon us to get market-rate estimates from experienced, reliable contractors and trades-workers. With your approval, we will oversee and fund the proper completion of all work, including obtaining permits and certificates of occupancy to ensure full compliance with all local ordinances.
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Documentation. All work orders will include digital photographs of before-and-after views relevant to the jobs. Detailed expense statements will be submitted in a timely manner for reimbursables.
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Quality Assurance. We are accountable for quality control at every stage of every phase.
Scope of Services
- Occupancy - same day occupancy checks, weekly reporting
- CFK (Cash-for-keys) - aggressive negotiation with occupants in effort to save the Client from having to evict
- Eviction - cooperation & coordination with Sheriffs' Departments if needed
- Loss Mitigation - mortgagor negotiation and deed-in-lieu assistance
- Rekey - coordination of contractor using client-specific key codes & lockbox combos
- Secure - assuring that all properties are secured with no possibility of entry other than a keyed entry.
- BPO (for REO and 3rd Party Providers) - drive-bys and interiors performed quickly and efficiently by our dedicated BPO department. 48 hour guarantee for listings
- MMRs - timely marketing reports for up-to-date information on new comparables and showing feedback
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Negotiation - all offers negotiated using client-directed offer communication method
- Closing Coordination - pending transactions thoroughly managed for timely closings
- Trashout - management and inspection
- Landscaping - oversight of all lawn maintenance and landscaping per Client guideline
- Repairs and Rehabs - extensive contractor database with 5-day turnaround for Bids. Management during repair process; inspection upon completion
- Communication - State-of-the-art technology for up-to-the-minute Client needs
- Customer Base - large pools of buyers, agents, and investors - comprehensive oversight of buyers' lender and agent
- Dedicated Departments - pre-marketing, listing coordination, offer negotiation, closing, 3rd Party BPOs
- Information Technology - customized online system developed specifically for REO management & sales
- Showings - buyer's agent's licensed under our Firm available in all areas serviced